Help & Support | Bluefundr

Bluefundr is a fundraising platform that enables sports clubs, charities, and organisations to run automated sports prediction competitions. Our primary focus is fundraising - helping organisations raise money for their causes through engaging sports competitions. We provide the technology, payment processing, and automation - you create and manage your competitions to support your fundraising goals.

No, we don't run competitions ourselves. Bluefundr is a platform where organisations and individuals create and manage their own competitions. You're the organiser - we just provide the tools, automation, and infrastructure.

Yes! It's completely free to create an account and set up public competitions. For pay-to-enter competitions and donation-based competitions, we deduct a small platform fee (typically 6.6%) from payments to cover payment processing, hosting, and automated services. There are no setup fees or monthly subscriptions. For private competitions there a small competition setup fee.

To run pay-to-enter competitions, you require a lottery licence, or permit. You are responsible for ensuring your use complies with local laws. For fundraising purposes, you should check local lottery regulations. We recommend consulting a legal advisor if you're unsure.

To run pay-to-enter competitions, you must upload a copy of your lottery licence or permit. Once uploaded, our team at Bluefundr reviews your documentation to verify its authenticity. If your licence is verified and approved, you'll receive an email confirmation that your account is verified and ready to start creating pay-to-enter competitions. This verification process helps ensure compliance with lottery regulations.

Currently, pay-to-enter competitions are only available to organisations based in the Republic of Ireland. This is because pay-to-enter competitions require a valid lottery licence, and we can only support lottery licence verification for Irish organisations at present. UK-based clubs and organisations can still create private competitions that are free to enter, but you won't be able to accept entry fees on this platform. We are actively working on expanding pay-to-enter competition support to the UK in the future.

As the competition organiser, you are responsible for managing the competition according to our Terms of Service. Bluefundr provides the platform, automatically processes results and winners, and handles payment processing, but you control the competition setup and prize distribution

Pay-to-enter competitions are fundraisers where participants pay to enter, and entry fees are split between fundraising and prizes. These require a lottery license and are free to create on our platform. Private competitions are NOT fundraisers - we cannot process entry fees or manage prizes for them due to strict gambling regulations. Instead, we charge a small setup fee for private competitions to cover platform maintenance and hosting costs. Private competitions are invite-only (accessed via unique link) and you control access, while public competitions appear in search results. You can run: pay-to-enter public fundraisers e.g. club fundraisers, or free to enter private competitions e.g., office pools).

Bluefundr offers multiple secure login options: log in with your email address or phone number (we'll send you a verification code via email or SMS), or use Google Sign-In for instant access. We're a fully passwordless platform following the latest security standards, so we never store passwords. This makes your account more secure and easier to access.

Passkeys are the most secure form of authentication available and the only method that is completely phishing-proof. After your initial login, you can create a passkey which uses biometric authentication (fingerprint, face recognition) or your device's security. We strongly recommend enabling passkeys for maximum security. Passkeys are faster, more secure, and eliminate the risk of phishing attacks completely.

Phone verification is required when you sign up to help keep the platform secure and prevent fraud. You'll receive a verification code via SMS during signup. Please note: we have SMS rate limits to prevent abuse - if you make too many verification attempts, you'll need to wait 24 hours before trying again.

Yes, you must use your real name on the platform to be eligible to claim prizes. This helps ensure fair competition and proper prize distribution. If you win a competition, the organiser will need to verify your identity, so using your real name from the start makes the prize claim process smooth and hassle-free.

To set up an organisation, click "Get Started" to create a competition and select "For Clubs & Organisations". You'll be guided through Stripe onboarding to verify your organisation and set up payments. Once complete, your organisation is created and you can manage it from your dashboard. You'll need a bank statement showing your organisation name, photo ID, and your organisation's bank account IBAN.

We use Stripe Connect for secure payments. When you create a competition, you connect your Stripe account. Participants pay entry fees directly to your Stripe account (minus our platform fee). Funds go straight to you - we never hold your money.

To receive fundraising proceeds, you need to complete the Stripe onboarding process. You'll need: 1. A bank statement showing your club/organisation name (this proves the organisation exists). 2. Photo ID (passport or driving licence) for the person completing the setup. 3. Your organisation's bank account IBAN for receiving payouts. During Stripe onboarding, when asked to upload a document to verify your organisation, select "Other" as the document type and upload your bank statement. When asked about business owners or directors, click "Continue with no owners" and "Continue with no directors" - this is correct for most sports clubs and unincorporated organisations.

Funds are collected directly in your Stripe account. Stripe automatically processes payouts to your linked bank account, typically within 2-7 business days depending on your country. Platform fees are deducted at the time of entry payment.

You (the organiser) handle prize distribution. Our system automatically calculates winners and sends notifications. We suggest distributing your prizes in person, however as the organiser, you are free to use your preferred method. This keeps you in control of prize fulfillment.

In the interests of fairness, refunds are not available.

Browse available competitions, click 'Enter Competition', make your predictions, and pay the entry fee securely via credit/debit card. You'll receive instant confirmation and can track your entry in your dashboard.

We'll send you an email notification when the competition closes. You can also check your dashboard or the competition page to see results. Winners receive detailed instructions about prize collection and payout timelines.

No, predictions are locked once submitted and payment is confirmed. This ensures fairness for all participants. Make sure to review your predictions carefully before submitting.

Your entry fee is split according to the competition's settings: a percentage goes to the fundraising cause, another percentage might possibly go to the prize pool, and the remainder covers platform fees. The exact breakdown is always shown before you enter.

Entry fees are non-refundable once submitted, as your entry contributes to the prize pool and fundraising total.

Yes. You can choose multiple entries in Golden Goal to get a discount. You can enter other competitions multiple times.

We support Golden Goal (have first goal minute), Correct Score (predict exact match scores), GAA Correct Score (goals and points) and Perfect Strike (win/draw/win predictions). Each format works for different fundraising goals and audience sizes.

Share your unique competition link via social media, email, WhatsApp, or QR code. Participants click the link, make their predictions, and pay the entry fee (or donate) directly through our secure Stripe payment system. No app download required.

Yes! Individuals, groups, or clubs can run private competitions anytime - no lottery licence required. Private competitions are invite-only, don't appear in public search results, and can only be accessed via your unique invite link. However, entry fees cannot be accepted on this platform for private competitions - they are free to enter for participants. A small setup fee applies for each competition to cover platform costs.

Sponsored prizes allow local businesses to provide prizes for your competition in exchange for promotional exposure. When you mark a prize as sponsored, the sponsor's details are displayed prominently on the competition page, giving them visibility to all participants.

Only Correct Score and GAA Correct Score competitions support sponsored prizes. These formats guarantee individual winners who can be clearly promoted to sponsors. This makes them ideal for sponsor partnerships, as sponsors can see exactly who won their prize and gain clear promotional value.

Golden Goal competitions can have multiple winners sharing the prize pot. Perfect Strike competitions have no guaranteed winner - if no one gets a perfect prediction, there's no winner at all. Sponsors need guaranteed individual winners to justify their prize investment and get promotional value.

The Consolation Goal is an optional secondary prize in Perfect Strike competitions. It's awarded when no participant achieves a perfect prediction. The participant with the highest score wins. If multiple participants tie for the top score, tie-breaker score is compared first (Home Win=1, Away Win=2, Draw=3). If still tied, winner selected by random draw.

GAA uses a unique scoring system where Goals = 3 points and Points = 1 point. A score of 2-07 means 2 goals + 7 points = (2×3) + 7 = 13 total. In predictions: 5 points for exact (both goals and points correct for both teams), 4 points for one team exact + other team's total correct, 3 points for both totals correct but wrong goals-points breakdown, 2 points for correct result + one team's total correct, 1 point for correct result only.

If no goal is scored in the match (0-0 draw), minute 0 wins. If no one predicted minute 0, the entry closest to 0 wins. This ensures there's always a winner even in goalless draws.

All minutes 90 and above are treated as minute 90. If the first goal is scored in injury time or extra time (e.g., minute 95, 120), all entries that predicted 90 or higher are considered equally close and share the prize pot.

Perfect Strike competitions have 3 alternate matches pre-assigned. If a primary match is cancelled, the system automatically replaces it with the next available alternate and your predictions for the alternate become active. If all 3 alternates are exhausted, the jackpot is disabled and you receive 0 points for any remaining cancelled matches. The competition continues with the remaining valid matches.

Single-event competitions (Golden Goal, GAA Correct Score) have 1 alternate match pre-assigned. If the primary match is cancelled, the system automatically replaces it with the alternate. For Golden Goal, your minute allocations remain unchanged - the same minutes apply to the alternate match. For GAA Correct Score, your predictions for the alternate become active. If the alternate is also cancelled, the winner is determined by random draw from all participants.

We automatically fetch match results from reliable sports data providers. Scores, goal times, and match events are updated in real-time. You never need to manually enter results - it's completely automated.

Winners are calculated automatically based on competition rules. For Golden Goal, the closest minute wins. For Correct Score, points are awarded for accuracy. Our system updates results in real-time and notifies winners automatically via email.

Tie-breaker rules vary for each competition. Read the competition rules on the competition details page for more information.

We automatically fetch results from reliable sports data providers. If there's a delay or error, we'll detect it and either fetch corrected data or notify you. You can also contact support to manually verify results.

When a competition closes and winners are determined, all participants receive an email notification with the final results. Winners receive additional instructions about prize collection. Results are also displayed on the competition page.

Correct Score: Highest points → Closest score difference → Most exact predictions → Random draw
GAA: Highest points → Closest GAA total difference → Random draw
Golden Goal: Exact minute → Closest minute (shared equally)
Perfect Strike: All perfect predictors share equally (NO tie-breaking)
Perfect Strike Consolation: Highest score → Tie-breaker score (Home Win=1, Away Win=2, Draw=3) → Random draw
Finish Time: Highest points (closest to actual time)

Match results are automatically fetched from sports data providers every 5 minutes. This means scores, match statuses, and competition results typically update within 5 minutes of real-world changes. You don't need to refresh the page - results update automatically in the background.

Yes, participants create a simple account using email, phone or social login (Google). This ties each entry to a real person, allowing them to track their predictions across competitions, and enables us to notify them of results and wins.

Absolutely. All payments are processed securely by Stripe, one of the world's most trusted payment platforms used by companies like Amazon, Google, and Shopify. Your full card number, CVV, and expiry date go directly to Stripe's secure servers - Bluefundr never sees or stores your complete card details. Stripe maintains the highest level of PCI DSS compliance (Level 1) and uses bank-grade encryption to protect your data.

Competition organisers (clubs and organisations) have very limited access to your payment information. They can only see: your name, the competition entered, the payment amount, the last 4 digits of your card (e.g., ••••4242), and the payment status. Organisers cannot see your email address, billing address, full card number, or any other personal details. This protects your privacy while allowing organisers to manage their competitions.

Results come directly from official sports data APIs - and other reliable sources. All prediction entries are timestamped and stored securely. Winners are calculated automatically by our system using transparent rules visible on every competition page.

Yes! We support WebAuthn/Passkey login for enhanced security and convenience. You can use Face ID, Touch ID, Windows Hello, or hardware security keys to sign in without passwords. This provides bank-level security while making login faster and easier.

We accept all major credit and debit cards (Visa, Mastercard) through Stripe. Some regions also support Apple Pay, Google Pay, and local payment methods.

You can navigate to the my-entries in your dropdown menu

You can navigate to the my-competitions (for personal fundraising) or organisation-competitions (for organisation fundraising) in your dropdown menu

If you have set up an organisation account, you will have 2 profiles. You can switch between these profiles in the dropdown menu. Your options in creating competitions, viewing and entering competitions vary depending on the profile you have selected.

Details can be edited in the competition review page before it is published. However, once published, competition details cannot be changed. The competition can be removed and a new one created. However, if a competition has an entry, it cannot be removed in the interests of fairness.

Bluefundr uses an alternate match system to handle cancelled matches automatically. Single-event competitions (Golden Goal, GAA Correct Score) get 1 alternate, while multi-event competitions (Perfect Strike, Correct Score) get 3 alternates. If a primary match is cancelled, the system automatically replaces it with the next available alternate. For single-event competitions, if all alternates are exhausted, the winner is determined by random draw. For multi-event competitions, if all alternates are exhausted, you receive 0 points for cancelled matches and the jackpot may be disabled.

Yes! You can reach us via the contact form below. We typically respond within 24-48 hours. For urgent issues with active competitions, please mark your inquiry as urgent.

Currently we support Football (Soccer) and GAA (Gaelic Football, Hurling). We're constantly adding new sports based on user demand.

Currently, direct messaging is not available. However, you can include important information in your competition description, and participants can contact you through the support system.

Please contact us immediately via the form below with details of the issue. We take complaints seriously and will investigate. If an organiser violates our Terms of Service, we may suspend their account and refund participants.

How can we help?

Guides & Tutorials

Organisation Setup Guide

Creating Competitions

Managing Payouts

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